This Conference delivers a unique Disney Experience. You’ll discover how to improve your leadership and people management practices.  In small group Conference sessions you’ll hear about the strategies and practices that have contribute to Disney’s world renowned success.  And then you’ll experience them first hand.

Sunday Evening Welcome Reception — June 5, 2011

7:45 PM–9:15 PM

Featuring IllumiNations: Reflections of Earth

Our Conference begins on Sunday evening with a Welcome Reception at the United Kingdom Pavilion at Epcot®.  This is the perfect opportunity to meet fellow Chamber of Commerce members from around the Country and begin exchanging ideas and best practices.  You’ll receive an orientation to Conference and then, from a private water-front VIP venue, view IllumiNations: Reflections of Earth, a spectacular and mesmerizing fireworks, laser and water show featuring a rousing soundtrack. 

(Spouse/guest/family “Join in” options available.)

Monday — June 6, 2011

7:00 AM-8:00 AM — Group Buffet Breakfast and “Best Practices” Exchange
8:00 AM-1:00 PM — Disney’s Approach to Leadership Excellence

Disney's Approach to Leadership Excellence

Gain insight into Disney strategies and methods for improving business results through exceptional leadership.  You’ll learn the details of the Disney Leadership Excellence Model and how to adapt it to improve results within your own organization.

• You'll discover how to:

• • Adapt proven Disney Leadership Strategies and best practices to your organization
  • Develop and communicate your leadership vision
  • Establish and maintain effective processes and structures to meet goals
  • Inspire commitment and leadership development in others
  • Implement your own action plan to align your vision, goals and continued development

Tuesday — June 7, 2011

7:00 AM-8:00 AM — Group Buffet Breakfast and “Best Practices” Exchange
8:00 AM-1:00 PM — Disney’s Approach to People Management

Disney's Approach to People Management

The Walt Disney Company is recognized as a leader in people management and an employer of choice.  Disney Institute facilitators will encourage you to explore how you select, train and recognize your workforce.   

Through interactive classroom sessions that explore Disney strategies, tactics and environments you will discover the value of creating and maintaining a culture that supports retention, productivity and organizational goals. 

This is your chance to see how Disney manages their most important asset, its people.  Disney Institute will welcome you into one of its living laboratories and show you proven concepts you can adapt to your own organization.

• You'll discover how to:

  • Select the skilled employees who are the right “fit” for your organization’s culture
  • Train employees to make their best contribution and provide them with opportunities to improve their performance
  • Communicate with all levels of your organization
  • Provide a supportive environment that celebrates success

Wednesday — June 8, 2011

7:00 AM-8:00 AM — Group Buffet Breakfast and “Best Practices” Exchange
8:00 AM-11:00 AM — “Business-Behind-The-Magic”
11:00 AM-11:45 AM — Best practices Discussion and Wrap-Up
11:45 AM - 12:45 PM — Graduation Luncheon 
12:45 PM — Conference Adjourns

“Business-Behind-The-Magic” – Business Excellence

Journey to places most guests never get to see for an incredible and entertaining experience you won’t soon forget. The Business Behind the Magic, a 3-hour tour, features the five core principles taught by Disney Institute and shows how they come to life each day at the Walt Disney World® Resort for Cast Members and Guests.

• Textile Services: Visit a state-of-the-art laundry facility, one of the largest in the world.
• Epcot® Cast Services: Experience the “Backstage” area from a Cast Member (Disney employee) perspective. See how the Walt Disney World® Resort creates a supportive environment for the Cast Members as they prepare to go on stage.
• Main Street, U.S.A.®:  Take a stroll through this turn-of-the-century walkway to better understand how we strive to exceed the expectations of our Guests (customers).
• The “Utilidor” System:  Journey beneath the Magic Kingdom® Park to visit support systems designed to improve the experiences of Cast Members and Guests alike.

(Spouse/guest/family “Join in” options available.)

Graduation Luncheon

It’s time to celebrate.  You’ve just completed a world class business improvement program designed specifically for you and your other Chamber of Commerce colleagues.  Enjoy the graduation luncheon knowing that you can now return to your business with new strategies and tactics for advancing your business to the next level. 

(Spouse/guest/family “Join in” options available.)

Register today.  Attendance is limited.

Accredidation

Disney Institute programs qualify for nationally recognized continuing education credits through relationships with organizations such as the American College of Healthcare Executives, the National Association of State Boards of Accountancy and the Human Resource Certification Institute.