Here’s what past attendees have said:

“Out of all the Conferences I've attended in the 32 years in business this tops them all. Highly recommended to owners and managers.”
Business Owner

“NorthPoint hosted a first class conference at one of my favorite places in the world. I always wanted to learn from the Disney Institute, but as a small business owner I could not afford the price of their full seminars. This is a cost effective way for the small business owner and managers to learn how to give amazing service from on of the finest companies in the world. It was awesome that the afternoons are free, so bring your family and enjoy!”
Business Owner
Real Estate

“As a company owner, time is my most valuable possession. Participating in NorthPoint’s “Business Owner & Manamgement Conferences” helped me quickly learn new concepts that were immediately transferable to my company and staff. Their format of immersive learning, classroom lectures followed by tours of Disney’s operations to see learning being applied in the field, is a powerful teaching approach for those like me who learn faster from visual input rather lengthy lectures and self-paced reading. As a result of my participation, we are restructuring our service operations to be more agile when responding to the needs of our customers. And, we are already experiencing positive results.”
President/CEO
Strategic Consulting Firm

"NorthPoint put together a Business Owner & Management Conference through the Disney Institute that was an eye opening experience. It allowed time for the learning part of the program and also allowed for the much needed family time too. The classes were very informative and the information was well received by all attendees. Upon my return to the company I could not wait to tell everyone about what I had learned and we have already implemented a few things from the notes that I had made during my stay at the Wonderful World of Disney. I was told that if I ever had the chance to take a class at the Disney Institute to take advantage of it. I was glad that I listened. It was well worth it to me and to the company that I work for. I am still looking forward to classes in the future and we are still working on some projects that we will be implementing in the near future. Don't let this pass you by, you will truly regret it."
Executive
Small Manufacturing Company

"I just wanted to let you know how much I enjoyed attending the NorthPoint/Disney Business Owner & Management Conferences on Disney Leadership Excellence and People Management at Disney World in Florida. I think the ability to attend the sessions in the morning and then attend the parks in the afternoon with my family a really wonderful way to see how the concepts we discussed in the classroom were applied in the real world. We have already been able to apply many of the principles we learned about in our business."
Partner
IT Services Firm

"I’m sorry I never got back to you after the trip but you know how it is owning a small business. I would like to thank you for all that you are doing for business owners. The course was an excellent experience for me and I left there with a lot of great information to use in my own business. As for the location you could not pick a better place to have training that was able to include my family."
Business Owner
Plumbing Services Company

“As usual in typical Disney style, the Professional Development is top notch. Ben kept everything flowing smoothly and interesting while actively engaging the audience. Again I think the small group setting allowed a more personal session than if we were in a large classroom style or auditorium style seating. Behind the scenes field experiences were priceless. It helped to experience what we were discussing and I believe you retain more when you experience something rather than just hear about it.”
Business Owner
Vineyard and Reception Facility